All sales are final, unless otherwise noted. After an order has been sent to prepress department, the customer is responsible for paying the entire amount of that order, unless otherwise noted.In some cases, a refund may be extended to the customer if no work has been completed by SuperPrint, Inc for that order. In such cases, the customer will be charged a $25 cancellation fee, which would be in addition to any fees charged for proofs if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by GR Print, Inc for that order.
Once a job has been approved by customer and "sent to press" on the SuperPrint, Inc web site, no changes are allowed to the artwork, job characteristics, or turnaround time. After an order has been sent to prepress department, the customer is responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by SuperPrint, Inc on that order. In such cases, the customer will be charged a $25 cancellation fee.
We start counting the turnaround time when you send your order to press. Orders sent to press after 12pm Pacific Standard Time will begin counting turnaround time the next business day.If you order a fax or hard copy proof, turnaround begins when we receive proof approval. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.
Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "A certain exception" and your turnaround time will be reset within our internal system. For jobs that do not have complete digital source files provided, turnaround begins when we have the artwork needed to print your order, not from when the order is first submitted.
SuperPrint, Inc assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
All complaints must be registered within30 days of the order creation. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.
All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with to first job.
Color reproduction is not guaranteed and by placing anorder with SuperPrint, Inc you agree to this limitation. We accept no responsibilityfor color variations between submitted files and the final printed piece. Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job shall constitute acceptable delivery. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.
Files submitted must be of either TIFF, JPEG, PDF or EPS format, all layers flattened, and fonts converted to outlines.
You agree to variations in materials, including paper, ink, coating and shipping supplies as well as slight variations in finish size up to 0.125.
Artwork, type plates, negatives, positives, and other items when supplied by the printer shall remain the printer’s exclusive property unless otherwise agreed in writing.
Over runs or under runs not to exceed 10% on quantities ordered up to 10,000 copies and / or the percentage agreed over or under quantities ordered above 10,000 copies shall constitute acceptable delivery. Printer will bill for actual quantity delivered within this tolerance. If customer requires guaranteed “no less than” delivery, percentage tolerance of coverage must be doubled or above.
You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize GR Print to print Products on your behalf.
You agree that you shall indemnify and defend SuperPrint, Inc and all parties from whom SuperPrint, Inc has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.
At SuperPrint sole discretion, reserves the right to reject any and all orders that we deem to be unsuccessfulfor production. Once your order is placed and artwork has been submitted, if we find that the project cannot be produced successfully, it will be rejected. We will void the order and place a refund toward your credit card.
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
SuperPrint, Inc reserves the right to make changes to these Terms and Conditions at any time without prior notice. You should review these Terms and Conditions of Use each time you access the SuperPrint, Inc website.